Your privacy, handled with care.

2Play respects your privacy and is committed to protecting your personal information.

2Play is operated jointly by Chad Marais and Caitlyn Fowkes in their private capacity from South Africa. References in this Privacy Policy to “2Play”, “we”, “us”, or “our” mean Chad Marais and Caitlyn Fowkes as the operators of the app.

If you have any questions about this Privacy Policy or about your personal information, you can contact us at Support@2Play.app or visit 2play.app.

1. Who this policy applies to

This Privacy Policy applies to all users of the 2Play app and related services.

2Play is intended only for adults aged 18 years or older. By creating an account or using the app, you confirm that you are at least 18 years old.

We do not knowingly permit use of the app by anyone under the age of 18. If we become aware that a user is under 18, we may suspend or delete the account and associated data.

2. Information we collect

We may collect the following categories of personal information:

3. Permissions we request

2Play may request access to the following device features:

These permissions are optional, but some app features may not work properly without them.

2Play does not request or use:

• Phone contact access
• Device location access

4. How we use personal information

We use personal information to:

• Create and manage user accounts
• Verify eligibility to use the app, including age-related requirements
• Link users with their chosen partner in the app
• Deliver messages, shared content, and notifications
• Provide and operate AI-powered features within 2Play
• Process purchases of Twokens and related services
• Send transactional emails such as:
  • registration confirmation emails
  • partner invitation emails
  • password reset / forgot password emails
• Maintain security, prevent misuse, and troubleshoot issues
• Maintain internal logs required for app functionality and support

We do not currently use third-party analytics or tracking tools.

We do not currently display third-party advertising in the app. If this changes in future, we may update this Privacy Policy and any required disclosures.

5. AI-powered features

2Play offers certain AI-powered features. When users interact with those features, relevant inputs may be processed by third-party AI service providers engaged by us to provide those features.

These providers may include:

• OpenAI
• Google Gemini
• Mistral
• DeepInfra

We only use such providers for the operation of the relevant 2Play functionality. Users should avoid sharing highly sensitive personal information in AI prompts or content unless they are comfortable doing so.

6. How communications and photo sharing work

2Play is designed to allow communication and content sharing between linked partners.

Messages and photo content are not intended to be permanently stored on our servers as part of normal delivery. Instead:

• communications are temporarily held in an encrypted queue while awaiting delivery to the recipient user,
• once successfully delivered, they are deleted from the active queue,
• if a recipient remains offline, queued encrypted data may remain in the queue until delivery is possible,
• backup systems may temporarily contain encrypted queued data.

Photo content may be handled as encrypted encoded data for delivery purposes rather than as a permanently stored media library on our systems.

7. Sharing of personal information

We may share personal information only where necessary to operate 2Play, including with service providers that help us deliver the app and its features.

These may include:

• PayFast, for payment processing
• Brevo, for transactional email delivery
• Expo, for push notification delivery
• AI providers used to power specific AI-based features
• Hosting, infrastructure, backup, and security service providers where necessary

We do not sell users’ personal information.

We do not currently share personal information with advertising networks for behavioural advertising.

8. International transfers

Because some of our service providers may be located outside South Africa or outside your country of residence, your personal information may be transferred to and processed in other countries.

Where required, we will take reasonable steps to ensure that such transfers are subject to appropriate protections and handled in accordance with applicable data protection laws.

9. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the app, provide support, maintain security, resolve disputes, and comply with legal obligations.

In general:

• account and profile data may be retained while your account remains active,
• queued encrypted communications and queued encrypted photo data may remain in the delivery queue until successfully delivered or otherwise cleared,
• backup systems may temporarily retain encrypted queued data,
• service logs and related technical records may be retained for operational, security, support, and legal reasons.

When retention is no longer reasonably necessary, we will delete, anonymise, or securely de-identify data where practical.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This includes measures such as:

• encryption of queued communications intended for partner delivery,
• security protections for user credentials and account data,
• access controls and service-level protections designed to reduce unauthorised access.

No system can ever be guaranteed to be 100% secure, but we take data security seriously and work to protect the information entrusted to us.

11. Your rights

Depending on your location and the laws that apply to you, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you,
• request correction of inaccurate or incomplete information,
• request deletion of your information,
• object to or restrict certain processing,
• withdraw consent where processing is based on consent,
• lodge a complaint with a relevant data protection regulator.

Users in the European Economic Area, the United Kingdom, or other jurisdictions with similar rights may have additional rights under applicable data protection laws.

To exercise any of these rights, contact us at Support@2Play.app.

12. Account deletion and data deletion

You may request deletion of your 2Play account and associated personal information by contacting us at Support@2Play.app.

When we receive a valid deletion request, we will take reasonable steps to delete or de-identify personal information associated with your account, subject to any data we need to retain for legitimate operational, security, fraud prevention, dispute resolution, backup recovery, or legal compliance purposes.

Some residual encrypted data may temporarily remain in backup systems for a limited period before being overwritten or removed in the normal course of backup management.

13. Children’s privacy

2Play is not intended for children and is not directed to anyone under 18 years of age.

We do not knowingly collect personal information from children under 18. If you believe that a person under 18 has used the app or provided us with personal information, please contact us at Support@2Play.app.

14. Marketing and social media

We may promote 2Play on social media or other channels in future, but we do not currently send general marketing emails to users unless and until we introduce such features and provide any required disclosures or choices.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users through the app, through email, or by updating the policy on our website. The updated version will become effective from the date shown at the top of the policy.

16. Contact us

If you have questions, requests, or concerns about this Privacy Policy or the way 2Play handles personal information, please contact us at: